Refund policy

Return & Refund Policy

Effective Date: September 20, 2026

1. Our Commitment At Nobili Nutrition, we are committed to the health and satisfaction of your pets and you as our customer. If you are not completely satisfied with your purchase, we're here to help.

2. Returns We accept return requests within 14 days of the delivery date. To be eligible for a return:

  • The product must be unused and in its original, sealed packaging.
  • The product must not be expired or damaged due to mishandling after delivery.

For hygiene and safety reasons, opened or partially used pet food products cannot be returned.

3. Non-Returnable Items

  • Opened or used pet food products
  • Products purchased on sale or as part of a promotional bundle
  • Products damaged due to improper storage after delivery
  • The products which we did not produce, fake or copy of our products.

4. How to Initiate a Return To start a return, please contact us at info@nobilinutrition.com with:

  • Your order number
  • The product(s) you wish to return
  • The reason for the return

We will respond within 2 business days with return instructions. Do not send items back without prior authorization.

5. Return Shipping

  • If the return is due to a defective product or our error, we will cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping costs.
  • We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

6. Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.

7. Damaged or Defective Products If you received a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. International Orders (Outside Canada) For international customers, return shipping costs and any applicable customs fees are the responsibility of the customer. Refunds will be issued in purchase currency and may be subject to currency conversion by your bank.

9. Contact Us For any questions about returns or refunds, please reach out to: Nobili Nutrition Email: info@nobilinutrition.com Website: www.nobilinutrition.com