Find answers to the most common questions about Nobili Nutrition products, orders, shipping, and more. If you can't find what you're looking for, please don't hesitate to reach out at info@nobilinutrition.com.
About Our Products
What makes Nobili Nutrition different from other pet food brands?
Nobili Nutrition is built on three core pillars: precision formulation, uncompromising quality, and refined wellness. Our recipes are developed using advanced clinical nutrition science, sourced from human-grade, traceable ingredients, and manufactured under strict quality-control standards. Every product is engineered to honour the physiology of pets and elevate their daily well-being.
Are your products suitable for all breeds and life stages?
Our FELIS Nobili range covers cats at various life stages — including kittens, adult cats, sterilised cats, and senior cats — while our CANIS Nobili range is formulated for dogs of different sizes and life stages, from junior puppies to seniors. Each product clearly states the breed size and life stage it is designed for. When in doubt, consult your veterinarian.
Are your ingredients and complete and balanced formula traceable?
Yes. We source our ingredients directly from certified, ethical suppliers. Every ingredient is fully traceable from origin to finished product, and each batch undergoes rigorous quality and safety testing before release.
Do your products contain artificial additives, colours, or preservatives?
No. Nobili Nutrition products are formulated without unnecessary artificial additives, colours, or preservatives. We believe in clean, purposeful nutrition.
Are your products veterinarian-approved?
Our formulations are developed in accordance with advanced clinical nutrition standards. We always recommend consulting your veterinarian before making changes to your pet's diet, particularly for pets with specific health conditions.
Ordering
How do I place an order?
Simply browse our online store, add your chosen products to the cart, and proceed to checkout. We accept major credit cards and other payment methods as displayed at checkout.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at info@nobilinutrition.com. We will do our best to accommodate your request before the order is dispatched. Once an order has shipped, it cannot be cancelled.
Will I receive an order confirmation?
Yes. A confirmation email will be sent to your registered email address as soon as your order is placed. Please check your spam or junk folder if you do not receive it within a few minutes.
Shipping & Delivery
Where do you ship to?
We ship across Canada and to select international destinations. Shipping availability and rates are displayed at checkout based on your delivery address.
How long does delivery take in Canada?
Domestic orders within Canada typically arrive within 5–10 business days. International orders may take 10–21 business days depending on the destination and customs processing times.
How long does delivery take in Türkiye?
Domestic orders within Türkiye typically arrive within 2–5 business days. International orders may take 10–21 business days depending on the destination and customs processing times.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active on the carrier's website.
Are customs duties and import taxes included in my order?
No. For international orders, any applicable customs duties, import taxes, or fees are the responsibility of the customer. We recommend checking with your local customs authority before ordering if you are unsure about applicable charges.
Returns & Refunds
What is your return policy?
We accept return requests within 14 days of delivery for unused, sealed products. Opened or partially used pet food products cannot be returned for hygiene and safety reasons. Please review our full Return & Refund Policy for details.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery at info@nobilinutrition.com with your order number and photos of the damage. We will arrange a replacement or refund promptly.
How long does a refund take to process?
Once your return is received and approved, refunds are processed to your original payment method within 5–10 business days.
Distributors & Wholesale
Where can I find Nobili Nutrition products in my country?
Please visit our Where To Find Us page for a full list of our authorised distribution partners by region.
I am interested in becoming a distributor. How do I apply?
We are actively expanding our global distribution network. If you represent a premium retail or distribution channel and wish to partner with us, please visit our B2B page or contact us directly at info@nobilinutrition.com.
Still Have Questions?
Our team is here to help. Reach out to us at info@nobilinutrition.com and we will respond within one to two business days.